To clear up some confusion…

Online help

• fastest way for me to address any new issues.
• steady streams of new answers, day-by-day, week-by-week, as fresh new questions from avies get answered.
• addresses more issues than notecards, (notecards quickly become unreadable with too many topics).
• searchable, a huge plus.

Live FAQ

• addresses the most common questions.
• addresses new issues, but mostly if they are significant or common enough.
• updated less often than online help.
• preserves immersion for avie without going to the browser.

There, now you know when to use which.

Luv, Lulu Ludovico